Frequently asked questions
A calmer visit starts with knowing what to expect.
Find clear answers about planning your visit, your time in the treatment room, booking, payment and gift cards.
Call (779) 324-516501 / FAQ
Before your visit
Do you accept walk-ins?+
Yes. Walk-ins are welcome, but we recommend booking online or calling ahead to help protect your time and reduce waiting.
How early should I arrive?+
Please plan to arrive about 10 minutes before your appointment.
Where are you located, and where can I park?+
VL SPA is at 9975 W Lincoln Hwy, Ste 3, Frankfort, IL 60423. Our address and directions are available in the Visit section. A parking lot is located in front of the studio.
View location and directionsWhich service should I choose for my first massage?+
Swedish Massage is our suggested place to start. You can review the treatment descriptions and pricing before choosing.
Explore servicesCan I request a specific massage therapist?+
Yes. If a therapist from a previous visit felt like a good fit, you may request them when making your next appointment.
Do you offer couples or two-person massage?+
Yes. Couples Massage is available for two guests.
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During your service
What should I wear?+
Wear what feels comfortable. Loose clothing works well for services performed clothed. For services using oil or hot stones, you may be asked to undress to your comfort level.
How do you handle draping and privacy?+
Towels and a private treatment room are provided to support your comfort and privacy throughout the service.
Can I ask to adjust the pressure at any time?+
Yes. You can ask for the pressure to be adjusted at any time. Completing the service questionnaire before your appointment also helps us understand your preferences.
Can I ask the therapist to focus on a specific area?+
Yes. If an area needs extra attention, please mention it before the service begins or include it on your service questionnaire.
Should I mention pregnancy, recent surgery or a health condition?+
Yes. Please tell us in advance if you are pregnant, have had recent surgery or have a health condition so we can discuss the service with you before it begins.
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Booking & payment
How can I book an appointment?+
Appointments can be booked online through Fresha or by phone.
Book onlineWhich payment methods do you accept?+
We accept cash, credit cards and gift cards.
Is payment required in advance?+
Yes. Payment is required before the service begins.
Is gratuity included?+
No. Gratuity is not included and is left to your discretion.
How do I change or cancel an appointment?+
Appointments booked through Fresha are handled according to Fresha's applicable platform policies. For an appointment booked by phone, please call us to make a change or cancellation.
What happens if I am late or miss my appointment?+
Appointments booked through Fresha are handled according to Fresha's applicable platform policies. Missing a phone booking without notice may affect your ability to book with us in the future.
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Gift cards
Where can I purchase a physical gift card?+
Please ask a member of our staff about purchasing a physical gift card.
How are Fresha digital gift cards sent and redeemed?+
Please review Fresha's applicable platform terms and instructions for digital gift card delivery and redemption.
Do gift cards expire?+
Physical VL SPA gift cards do not expire. For Fresha digital gift cards, please review Fresha's applicable platform terms.